We pride ourselves in giving our customers competitive prices and the best possible value for money.

We will refund 150% of the difference if you find the same experience or product being offered online at a lower price within 14 days of your purchase (up to a maximum refund of £300).

To claim against our Price Match Guarantee please email us at
pricepromise@treatme.net or fax us on 0845 5000 345 providing the following information:

• Your full name, address, email address and invoice / order number
• The product code and description of the item you found cheaper on another website
• The page on the competitors website where we can verify the price. If possible please copy & paste the URL into the email

Terms & Conditions
Purchases made on our website, or by telephone, will be eligible for a price promise refund if your request meets the following conditions:

• Our product price guarantee applies only to products available from online UK retailers and excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and experiences which are sold under significantly different terms and conditions, such as shorter voucher validity, booking restrictions or volume discount pricing.
• Delivery, handling and any other charges should be included in the price comparison.
• A claim must be made within 14 days of purchase.
• The Treatme.net Price Promise is subject to change at any time and is applicable to purchases made in the UK only.