treatme.net is an agent for selected suppliers, whose products and services are represented within the treatme.net website. Every effort is made to ensure the descriptions, prices and illustrations contained within the website and on gift vouchers are a true reflection of the events or products, these do not form part of a contract. Once a specific date has been booked, you will automatically become bound by the suppliers terms and conditions. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.
1. Brochure and website descriptions and prices
All descriptions, illustrations and prices displayed on our website and in print are correct to the best of our knowledge and are maintained on a regular basis. We reserve the right to amend or remove information, images or prices relating to the products in the brochure or on the website without notice.
Full payment is required at the time of purchase. We are unable to delay payment or make provisional bookings unless credit terms have been agreed. We reserve the right to cancel any order where full payment has not been received within credit terms or where payment has defaulted. Any vouchers issued in these circumstances become void without further notice and we will withhold all reasonable costs incurred.
The majority of our experiences have some kind of restrictions applied to them, these restrictions are decided by the supplier. These restrictions may include age, health, physical, height and weight restrictions. It is your responsibility as the purchaser to purchase a gift appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. Where these restrictions have been breached we will cancel the booking and withhold all reasonable costs.
4. Experience Availability
All experiences are offered subject to availability and weather conditions on the day. It may be necessary to book certain experiences well in advance due to demand. Some experiences offer superior time slots. These are subject to availability and may incur a supplement, please enquire at time of booking .We are unable to make provisional reservations. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. treatme.net will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation or any other costs incurred. The issue of a 'TBA' (To Be Arranged) voucher does not constitute the confirmation of a particular date. Once a booking is confirmed it cannot be changed or amended unless you have taken out cancellation indemnity cover (terms and conditions apply see item 10)
Once a date is booked and confirmed with a supplier you are bound by their terms and conditions. Once a booking is made it is a confirmed booking and cannot be changed. Cancellation insurance is available on selected experiences (terms and conditions apply see item 10). In the unlikely event that the supplier cancels the experience after you have confirmed a date, they should contact you direct to reschedule.
6. Voucher packs and tangible items
(A) Gift vouchers that are valid for 10 months. Voucher Validity is from the date of purchase unless otherwise stated. The experience must be completed prior to the expiry date on the voucher. Should the recipient be unable to utilise the voucher before the expiry date, then upon contacting treatme.net prior to the expiry date on the voucher and paying an administration fee of £25 (if the activity has increased in price they will also need to pay the difference) the voucher will be extended for a further 3 months only and this applies to 10 month vouchers only. Any voucher extensions are not in any way in relation to the original card purchase. Please note extended vouchers and Special Offer vouchers cannot be exchanged, extended or refunded . For replacement vouchers or name changes a £20 administration fee may apply. Expired vouchers are void. (B) Vouchers are dispatched by First Class Royal Mail you may request Special Delivery for an additional charge. treatme.net will not be held responsible for loss suffered as a result of mail being delayed. treatme.net does not accept any liability for the delivery of perishable items such as hampers and flowers. If the recipient is unable to accept delivery of voucher packs or other items then additional charges may need to be paid to replace any items if required.
7. Liability & Safety
treatme.net source highly experienced suppliers to provide your experience. Many of the experiences featured involve some personal risk. treatme.net shall not be responsible for the safety standards or the quality or delivery of the experience, or any loss or damage suffered by you whilst participating in the experience for which the supplier shall be solely responsible. You may be required to sign a disclaimer before you to take part. With all our experiences the instructors assess a participant's ability to take part. Our suppliers reserve the right to refuse any person from participating in any experience should they deem it necessary. By redeeming your experience voucher, you acknowledge that the experiences are dependent on certain factors beyond treatme.net and our supplier's control. treatme.net nor any associated suppliers shall be liable for the cancellation, postponement or alteration of any experience for reasons beyond their control including for weather-related reasons, mechanical failure, location changes or otherwise.
In the unlikely event of a complaint arising you are advised to speak to the supplier on the day of the experience to resolve any issues. Should you still not be satisfied please email details of your complaint (including your voucher reference number and who you spoke to on the day) to email@example.com
We are only able to offer refunds when customers are legally entitled within 10 days of the purchase. After 10 days a credit note will be issued to the face value of the purchase. All refunds will incur a £25 or 25% administration charge (whichever is greater). All refunds are processed within 7 working days and will be made to the person who purchased the voucher. Any insurance fees paid will be forfeited.
Activated vouchers, booked experiences, tangible goods and special offers cannot be exchanged or refunded.
To request a refund the purchaser MUST return the voucher pack via recorded delivery to treatme.net, Avalon House, Breckland, Linford Wood, Milton Keynes, MK14 6LD, along with a covering letter detailing the reason for your refund request and contact details which include an email address and telephone number. Refund requests will not be dealt with over the telephone.
10. Cancellation Indemnity Cover
Cancellation Indemnity Cover is only applicable to certain experiences. A total cost of £25 for the Cancellation Indemnity Cover must be purchased at time of booking from our Customer Care Team on 0845 5000 345. If the customer should cancel a booked activity session as a direct consequence of one or more of the circumstances set out below;-
- Death within the immediate family
- Breakdown on route to an event
- Serious illness of the voucher holder
and you have purchased the Cancellation Indemnity Cover from treatme.net we will credit the cost of the activity and you will be able to arrange a new date for your experience. Relevant documentation must be provided for the above in the event of cancellation.
11. Damage Waiver
Damage Waiver is only applicable to certain driving experiences. A total cost of £23 for the damage waiver can be purchased up until and on the day of the experience. By paying the fee of £25 treatme.net agree that should there be any damage what so ever to any of the vehicles you drive on the day of your experience you will not be liable for the first £2000 of damage as stated on the registration form.
Modified 2th May 2013
These supersede all previous terms and conditions.