1. Brochure and website descriptions and prices
All descriptions and illustrations in the brochure and website represent the general idea of the gift or Experience. All information, prices and claims are correct to the best of our knowledge at the time of printing. We reserve the right to amend the information or prices relating to the products in the brochure or website without notice.

2. Supply of Experience or Gift
We plan arrangements for your Experience many months in advance. Very occasionally changes may be made and we reserve the right to do so. This may involve having to reschedule the timing and/or location of an Experience, possibly at short notice, owing to availability, booking numbers, safety, technical problems or other factors beyond our control. Similarly, we reserve the right to withdraw supply of a gift without notice due to unavailability or discontinuance of a product line. We will try to provide a nearby/other alternative wherever possible. In the unlikely event that a suitable alternative cannot be found, a full refund will be available. Please note that some experiences have multi activity centres and there may be variations in their itineraries.

3. Payment
Full payment is required at the time of booking. We are unable to reserve payment or make provisional bookings unless credit terms have been agreed. We reserve the right to cancel any order where full payment has not been received within credit terms or where payment has defaulted. Any vouchers issued in these circumstances become void without further notice and we will withhold all reasonable costs incurred.

4. Health, Age, Physical and Size restrictions
All Experiences in our brochure have certain age, legal, health, physical and size restrictions. For some of our Experiences, participants shorter than 5'0" or taller than 6'6" and/or weighing more than 17 stone may have difficulty being accommodated - please check with our booking office or Customer Service agent prior to booking if you are in any doubt about eligibility, if you have any further areas that you feel may be of concern you are obliged to inform us otherwise you may forfeit your Experience. For our driving Experiences, participants are required to hold a full, valid UK or European driving licence and must be able to drive manual transmissions and for some of our other Experiences you may need to provide us with a health certificate and/or sign a medical declaration before taking the experience. Where these restrictions have been breached we will cancel the booking and withhold all reasonable costs.

5. Availability and Booking a Date
All experiences are offered subject to availability and weather conditions on the day. It may be necessary to book a day on certain Experiences well in advance due to demand. We are unable to make provisional reservations. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. The issue of a 'TBA' (To Be Arranged) voucher does not constitute the confirmation of a particular date. Once a booking is confirmed it cannot be changed or amended unless you have taken out cancellation indemnity cover (terms and conditions apply see item 13)

6. Voucher Packs
Voucher packs are sent by first class post. You can normally expect delivery within 5 working days. We cannot hold vouchers for delivery on a certain date. Please advise us as soon as possible if you do not receive the voucher pack within 5 days.

7. Safety
Many of the Experiences featured involve some personal risk. We may require you to sign a disclaimer before we will allow you to take part. With all our Experiences our professional instructors assess a participant's ability to take part. We reserve the right to refuse any person from participating in any Experience should we deem it necessary. Whilst we consider this to be very unlikely to be enforced, this rule is for safety purposes only. We kindly ask you to respect that our professional instructors' opinions are final and in your best interests.

8. Weather
We reserve the right to cancel an Experience due to adverse weather conditions that would affect your safety. We will endeavour to re-schedule the experience as soon as possible.

9. Complaints
In the unlikely event of a complaint arising. The hospitality staff will endeavour to put things right immediately. If your complaint cannot be resolved locally, please inform us of any complaint you may have relating to any of our gifts or Experiences by writing to our Customer Services Department. We are always looking to improve upon the service we offer. If you have any thoughts of improvements, please write to our Customer Services Department.

10. Reserved Experience Dates
Experiences can be purchased with or without a reserved course date. Experience dates can be provisionally booked by telephone but must be confirmed with a payment within 5 working days or the reserve date will be cancelled.

11. Gift Vouchers
Gift Vouchers are issued for all courses. Open Gift Vouchers are available from a minimum of £25. All gift vouchers are valid for 12 months from the date of occasion, after which time they can be revalidated at a cost of £25.00 for a further 3 months only. The gift vouchers must be extended before the expiry date has passed. If an experience has increased in price the difference is also payable. Please allow 4 - 5 working days for your gift voucher to be delivered. For replacement vouchers or name changes there is a standard administration charge of £10.

12. Refunds
We are only able to offer refunds when customers are legally entitled. In some circumstances an administration fee of £25 will be deducted from the total cost of the purchase. Any insurance fees paid will be forfeited.

13. Driveme.net ltd Cancellation Indemnity Cover : (only applicable to certain Driving Experiences and this must be paid for separately) A total cost of £20 for the Cancellation Indemnity Cover can be purchased on time of booking from our Customer Care Team on 0870 360 0 360. If the customer should cancel a booked activity session as a direct consequence of one or more of the circumstances set out below;-

• Death within the immediate family
• Breakdown on route to an event
• Serious illness

and you have purchased the Cancellation Indemnity Cover from Driveme.net we will credit the cost of the activity and you will be able to arrange a new date for your experience. Relevant documentation must be provided for the above in the event of cancellation

14. Driveme.net Indemnity  (only applicable to certain Driving Experiences and you will be asked to sign on arrival) In consideration of being permitted to utilize the driving course organized by Driveme.net I agree to keep indemnified Driveme.net, their officials, servants, representatives or agents, the owners of the land and any other persons using the facility, from and against all actions, claims or damage to the property or myself or my passengers caused by your own negligence. I also confirm to pay the first £1000 of any damage I cause due to reckless, careless or negligent driving. I confirm that I am not suffering from any illness or disability whether permanent or temporary or otherwise which is likely to affect my control of the vehicles being driven.  I confirm I hold a valid UK/International driving license.